1. Shipping Policy
We are committed to delivering your w57.watchhousesale.com order in a timely and secure manner. Shipping costs and delivery times are calculated and displayed at checkout based on your selected shipping method and delivery location. Once your order has been dispatched, you will receive a confirmation email with tracking information.
Please ensure that the shipping address provided is accurate. Nga Man Limited is not responsible for packages lost due to incorrect addresses provided by the customer. For any issues regarding shipping, please contact us at [email protected].
2. Returns & Refunds Policy
At Nga Man Limited, we want you to be completely satisfied with your purchase of our children’s apparel. If for any reason you are not happy with your order, we offer a straightforward return process in accordance with the terms outlined below.
2.1 14-Day Cooling-Off Period (Right of Withdrawal)
You have the right to cancel and return your order within 14 calendar days from the day you (or a person designated by you) receive the goods. To meet this deadline, you must ensure that the return tracking information shows the item was shipped back to us within this 14-day period.
2.2 Conditions for Returns
To be eligible for a return, your item must be:
-
Unworn and unused.
-
In the original condition with all tags attached.
-
Free of any stains, odors (such as perfume or smoke), or signs of wear (e.g., pet hair, deodorant marks).
-
Returned in its original packaging where possible.
We reserve the right to refuse returns that do not meet these conditions.
2.3 Return Shipping Costs
Please note that the customer is responsible for paying the return shipping costs. We recommend using a tracked shipping service, as Nga Man Limited cannot be held responsible for items lost or damaged during their return transit to us.
2.4 How to Initiate a Return
Please follow these steps to ensure your return is processed smoothly:
-
Package the Item(s): Securely pack the items you wish to return in their original packaging.
-
Include Return Information: Inside the package, please include your order number and the name of the account holder.
-
Ship To: Send the package to the following return address. Please ensure the address is complete:
Nga Man Limited
Flat C, 15/F, North Point City Centre, 250 King’s Road, North Point
Phone: +852 9432 1108 -
Confirm Shipment: Once shipped, we recommend contacting our support team at [email protected] with the tracking number for your records.
2.5 Refund Process & Timelines
Once your return package is delivered to our returns department at Flat C, 15/F, North Point City Centre, 250 King’s Road, North Point, please allow up to 7 business days for us to inspect the items.
-
Refund Approval: If your return is approved, we will process the refund back to your original method of payment.
-
Refund Timing: The time it takes for the funds to appear in your account depends on your payment provider:
-
General Refunds: Please allow at least 14 days from the date we process the refund for the amount to reflect in your account, depending on your bank or credit card issuer’s processing times.
-
PayPal Refunds: Refunds to a PayPal account will also be initiated within 7 business days of receiving the return. Please allow at least 14 days for the funds to become available in your PayPal balance or account.
-
Special Legal Requirement (PayPal): Please be aware that due to specific consumer protection laws in certain jurisdictions, customers paying via PayPal may be legally entitled to a refund period of up to 30 days. In such cases, the refund will be processed within the timeframe mandated by local law.
-
2.6 Exchanges
We do not offer direct exchanges. If you wish to receive a different size or color, please return the unwanted item for a refund following the process above and place a new order for the desired item on our website.
3. Contact Us
If you have any questions regarding our Shipping & Returns policy, please do not hesitate to contact us:
-
Email: [email protected]
-
Phone: +852 9432 1108